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How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Refund/Return Policy: 


Original sales receipt must accompany returns.

 

We accept returns for exchange or refund 7 calendar days after delivery of stock products. Special and custom orders are not refundable. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only for standard, stock orders.  Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a credit card refund.


Refunds are contingent upon inspection of item(s) once we receive it.


There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Custom or special orders ARE NOT refundable.


Customer is responsible for all shipping costs if seller is not at fault.


Contact Us:

Decorative Wall Accents
5645 Coral Ridge Dr. STE 240
Coral Springs, FL, 33076

Customer Service # 954-369-1881

Customer_Service@DecorativeWallAccents.com